When you request information from us, we obtain information about you. This privacy policy statement explains how we look after that information and what we do with it.

We have a legal duty under the Data Protection Act to prevent your information from falling into the wrong hands. We must also ensure that the data we hold is accurate, adequate, relevant and not excessive.

It’s important for you to read through this privacy policy, because by using our website you are signifying your agreement with its terms.

Personal information

Normally, the only information we hold comes directly from you. Whenever we collect information from you, we will make it clear which information is required in order to provide you with the information, service or goods you need. You do not have to provide us with any additional information unless you choose to.

We store your information securely on our computer system, we restrict access to those who have a need to know, and we train our staff in handling the information securely.

Analytics

Sometimes, through Google Analytics, we collect anonymous information that helps us to improve the way our site runs.

We use Google Analytics to examine how people interact with our site, gathering information using cookies. We use this information to improve the way our works and the way we do things online. For information about how, please see the information we offer about cookies.

We cannot and will not use this information to identify you.

Cookies

As well as using cookies to provide a better experience of our website, we use them to support our online marketing efforts. You can choose to block cookies from a specific website within your browser settings. If you’re unsure how to do this there are lots of easy to follow tutorials on Google.

Newsletter subscriptions

We would like to contact you in future to tell you about other services we provide and events we may be running, for example, in an email newsletter. You have the right to ask us not to contact you in this way. We will always aim to provide a clear method for you to opt out. You can also contact us directly at any time to tell us not to send you any future marketing material.

Your rights

You have the right to a copy of all the information we hold about you (apart from a very few things which we may be obliged to withhold because they concern other people as well as you). To obtain a copy, write to the Data Protection Officer at hello@creo.co.uk. We aim to reply as promptly as we can and, in any case, will always reply within the legal maximum of 40 days.

We provide information about opting out of cookies in our cookies policy.

You may also be interested in the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Changes to this privacy policy

We reserve the right to change our privacy policy at any time, so it’s advisable to check it regularly. For any further information, please email us on hello@creo.co.uk.