Turn browsers into buyers

Whether it displays only branded merchandise as a side-issue to the main purpose of your site, or it’s the core of your business as an online store, your electronic catalogue is critical to your sales.

It sounds obvious, but few people actually put any planning into their online catalog. Perhaps they’ve bought an off-the-shelf ecommerce solution, and think that all they need to do is simply follow the product instructions. Or maybe they’ve left the maintenance of their catalogue to their Webmaster. Either way, a half-hearted approach to your online catalog will result in sub-standard sales.

Analyze your Store

Take a look at your site stats and identify just how many shoppers you lose at the point of purchase. Users may click away from your online store for a number of reasons. For instance:

• They don’t think your product meets their needs
• They can’t find a product they want
• They lose interest and decide to look elsewhere
• They don’t like the look of what they see in your catalog
• They think they can get a better deal elsewhere
• They don’t trust the security of their personal details on your site

Each of these failures can be easily fixed if you simply take the time to identify where your site lets you down.

Shopping online is not just like shopping in a bricks-and-mortar store. Why not?

• Shoppers can’t experience your product as easily – if you sell music or books, you’re lucky. If it’s clothes or bicycles or a giant inflatable Tyrannosaurus Rex, product experience will be a challenge for your customers.
• Shoppers make purchase decisions based on images in your catalog – they’re not standing in a store surveying shelves of goods from which to choose. The online search process can take a long time, particularly when it comes to choosing between products on different sites.
• Shoppers don’t usually have access to instant, face-to-face assistance in an estore - sure, you might have to wait for help in the local shopping centre, but once you’ve got the sales assistant’s full attention, you’re unlikely to let them go until you’ve asked them all you need to know.
• While online shopping might be allotted more of the user’s time than are some other online tasks, speed is still of the essence - where a user might sit down with a cup of tea to look through your physical catalog, they face different pressures in the online environment.

So what do your shoppers want? Speed. Brevity. Information. Security. Ease.

Logical Organization

A well-presented contents page that lists your categories in an easy-to-understand, navigable manner will give your users a good starting point.

Use of Graphics

Use high-quality, fast-loading thumbnails which, when the user clicks on them, appear in a more detailed popup window. This puts control over the purchase experience back into the user’s hands: they’re not forced to wait for long downloads of pages heavy with graphics.

Also, try to include images alongside (not amongst) text. And remember that the inclusion of extra items to make your picture more attractive not only wastes precious download speed and page space on superfluous graphics, but also means that you run the risk of confusing users.

Product Descriptions

Avoid forcing readers to scroll or click through extra pages in order to get essential product information. You want them to be able to understand all they need to know at a glance. http://www.petsmart.com is a great example. Not only are product descriptions punchy and written with personality, but they’re descriptive, and the user has the option to access more detailed information on each product type if they need it.

Search Facilities

A decent search facility is essential to any online store. Allow your users to search by any parameter they could conceivably imagine – and let them to click through easily from the results listing to view information on each product.

If your search returns a huge number of results, the search page will display only a couple from each category, offering users the option to click through in order to view all the results returned from a particular category.